Terms of Service

1. Acceptance of Terms

By creating an account, accessing, or using the Opus platform ("Service"), you acknowledge that you have read, understood, and agree to be bound by these Terms of Service, our Privacy Policy, and any additional terms, policies, or guidelines referenced herein (collectively, the "Agreement"). If you are entering into this Agreement on behalf of an organisation, company, or other legal entity, you represent and warrant that you have the authority to bind that entity to this Agreement, and the terms "you" and "your" shall refer to such entity.

If you do not agree to this Agreement in its entirety, you must not access or use the Service. Your continued use of the Service after any modifications to these Terms constitutes your acceptance of those changes.

Electronic Agreement: By clicking "I Agree", "Sign Up", or by accessing or using the Service, you consent to entering into this Agreement electronically, and you acknowledge that this electronic agreement has the same legal force and effect as a written, physically signed agreement.

2. Description of Service

Opus is a multi-tenant, cloud-based business management platform designed for small and medium enterprises (SMEs), startups, and professional services businesses across all industries. The Service is provided by Trinity DAO Pty Ltd and is accessible at opus.net.au.

The Service includes, but is not limited to:

• Project management, tracking, and reporting tools
• Client and contact relationship management
• Resource scheduling and allocation
• Equipment management and tracking
• Time tracking and billing
• Document generation and management
• AI-powered analytics, insights, recommendations, and automated processing
• Financial forecasting and reporting
• Data analytics and business intelligence features
• Third-party integrations (e.g., Stripe, Xero)

We reserve the right to modify, update, suspend, or discontinue any part of the Service (including any features, functionality, or content) at any time, with or without notice, at our sole discretion. We will make commercially reasonable efforts to provide advance notice of any material changes that significantly reduce the core functionality of the Service. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of the Service.

3. User Accounts & Registration

To use the Service, you must create an account and provide accurate, complete, and current information. You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account, whether or not you have authorised such activities.

• You must be at least 18 years of age or the age of legal majority in your jurisdiction to create an account. By creating an account, you represent and warrant that you meet this age requirement.
• Each user account is personal and must not be shared with, transferred to, or used by any other person. Administrators may invite additional users within their tenant organisation.
• You must promptly notify us at [email protected] of any unauthorised use of your account, any breach of security, or any other compromise of your login credentials.
• We reserve the right to suspend, disable, or terminate accounts that violate these Terms, are used fraudulently, are inactive for an extended period (12 months or more), or as we otherwise determine necessary at our sole discretion.
• You acknowledge that we are not liable for any loss or damage arising from your failure to maintain the security of your account credentials.

4. Subscription & Billing

Opus offers subscription-based pricing plans with varying features, storage limits, and user seat allocations. By subscribing to a paid plan, you agree to the following:

• Billing Cycles: Subscriptions are billed on a monthly or yearly basis, depending on the plan selected. Prices are displayed in Australian Dollars (AUD) unless otherwise indicated. All prices are exclusive of applicable taxes unless stated otherwise.
• Payment Processing: Payments are processed securely through Stripe. By providing payment information, you authorise us to charge the applicable fees to your designated payment method on a recurring basis.
• Automatic Renewal: Your subscription will automatically renew at the end of each billing period unless you cancel before the renewal date. The renewal will be at the then-current subscription rate.
• Free Trials: We may offer free trial periods at our discretion. At the end of a trial, your subscription will automatically convert to the selected paid plan unless cancelled prior to the trial expiration. We may limit trial eligibility.
• Upgrades & Downgrades: You may change your subscription plan at any time. Upgrades take effect immediately with prorated billing. Downgrades take effect at the start of the next billing cycle. No credits or refunds are provided for downgrades.
• Seat-Based Pricing: Additional user seats may incur extra charges based on your subscription plan. Seat usage is tracked and billed accordingly.
• Price Changes: We reserve the right to change our pricing at any time. Price changes for existing subscribers will take effect at the start of the next billing cycle following 30 days' notice.
• Refunds: All fees are non-refundable except where required by applicable law (including Australian Consumer Law) or at our sole discretion. No refunds are provided for partial billing periods, unused features, or plan downgrades.
• Failed Payments: If a payment fails, we may suspend access to paid features until payment is resolved. We will make reasonable attempts to notify you of payment issues. Persistent payment failures may result in account suspension or termination.
• Taxes: You are responsible for all applicable taxes, duties, and government levies associated with your use of the Service, excluding taxes on our net income.

5. Acceptable Use Policy

You agree to use the Service only for lawful purposes and in accordance with these Terms. You shall not, and shall not permit any third party to:

• Use the Service in any way that violates applicable local, state, national, or international laws or regulations, including but not limited to data protection, privacy, anti-spam, and export control laws.
• Attempt to gain unauthorised access to other users' accounts, tenant data, or any part of the Service infrastructure, systems, or networks.
• Upload, transmit, or distribute any malicious code, viruses, worms, trojans, ransomware, or other harmful content.
• Interfere with, disrupt, or impose an unreasonable or disproportionately large load on the Service, its servers, or networks connected to the Service.
• Use automated tools (bots, scrapers, crawlers, spiders) to access, mine, or interact with the Service without prior written permission.
• Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code, algorithms, or underlying structure of any part of the Service.
• Use the Service to store or transmit content that infringes on intellectual property rights, trade secrets, or proprietary rights of third parties.
• Resell, sublicense, redistribute, or provide access to the Service to third parties without explicit written authorisation.
• Use the Service to transmit unsolicited communications, promotions, or spam.
• Use AI-generated outputs from the Service to mislead, deceive, or misrepresent information as human-generated professional advice.
• Attempt to circumvent, disable, or interfere with any security, rate-limiting, or access-control features of the Service.

Violation of this Acceptable Use Policy may result in immediate suspension or termination of your account without refund, at our sole discretion. We reserve the right to investigate and take appropriate legal action against anyone who violates this provision.

6. Data Ownership & Tenant Isolation

Opus operates as a multi-tenant platform with strict data isolation between tenants:

• Your Data: You retain ownership of all data, documents, and content you upload or create through the Service ("Your Data"). We do not claim any intellectual property rights over Your Data, except for the licences granted in these Terms.
• Tenant Isolation: Each organisation (tenant) on Opus has a logically isolated environment. Your Data is strictly separated from other tenants' data and is only accessible to authorised users within your organisation.
• Data Portability: You may export Your Data at any time using the built-in export features. Upon account termination, you will have 30 days to export Your Data before it is permanently deleted from active systems.
• Service Licence: By uploading, submitting, or otherwise making available any data through the Service, you grant us a worldwide, non-exclusive, royalty-free, sublicensable, and transferable licence to use, reproduce, process, adapt, modify, transmit, and display Your Data solely as necessary to: (a) provide, operate, and maintain the Service; (b) improve, develop, and enhance the Service and its features; (c) generate Aggregated Data (as defined below); and (d) comply with applicable laws.
• Aggregated and De-identified Data: Notwithstanding anything to the contrary, we may collect, create, use, and disclose aggregated, anonymised, and/or de-identified data derived from Your Data and your use of the Service ("Aggregated Data") for any lawful business purpose, including but not limited to: analytics, benchmarking, trend analysis, product improvement, machine learning model training, research, industry reporting, and the development of new products and services. Aggregated Data will not identify you or any individual and is not considered personal information or Your Data. We own all rights, title, and interest in Aggregated Data.
• Backups: We perform regular automated backups of Your Data. However, you are solely responsible for maintaining your own independent backups. We are not liable for any loss of data.
• Data Accuracy: You are solely responsible for the accuracy, quality, and legality of Your Data and the means by which you acquired it.

7. AI Services & Automated Processing

The Service incorporates artificial intelligence ("AI"), machine learning, and automated processing features to provide analytics, insights, recommendations, document generation, forecasting, and other intelligent capabilities ("AI Features"). By using the Service, you acknowledge and agree to the following:

• No Professional Advice: AI-generated outputs, including but not limited to analytics, forecasts, recommendations, project insights, document drafts, and financial projections, are provided for informational and assistive purposes only. They do not constitute professional, legal, financial, technical, or any other form of expert advice. You must exercise your own independent professional judgement and seek appropriate professional advice before relying on or acting upon any AI-generated output.
• No Guarantee of Accuracy: AI Features may produce outputs that are inaccurate, incomplete, biased, outdated, or otherwise unreliable. We make no representations or warranties, express or implied, regarding the accuracy, completeness, reliability, suitability, or availability of any AI-generated output. AI-generated content may contain errors, hallucinations, or misleading information.
• Your Responsibility: You are solely responsible for reviewing, verifying, and validating all AI-generated outputs before use or reliance. Any decisions, actions, or omissions based on AI-generated outputs are made at your sole risk and discretion. We shall not be liable for any loss, damage, or claim arising from your reliance on AI-generated outputs.
• Data Processing for AI: To provide AI Features, your data may be processed by our AI systems and/or transmitted to third-party AI service providers (such as Anthropic, OpenAI, or other providers) for processing. We maintain data processing agreements with all such providers. By using the Service, you consent to this processing. For details on how your data is handled, please refer to our Privacy Policy.
• Continuous Improvement: We may use anonymised, aggregated, and de-identified data derived from your use of AI Features to improve, train, fine-tune, and enhance our AI models, algorithms, and Service features. This data will not identify you, your organisation, or any individual.
• AI Availability: AI Features may be modified, suspended, limited, or discontinued at any time without notice. Specific AI Features may be subject to usage limits, fair use policies, or availability constraints based on your subscription plan.
• Automated Decision-Making: Certain features of the Service may involve automated processing or profiling to provide analytics, recommendations, or insights. These automated processes are designed to assist your decision-making, not replace it. No significant decisions affecting your legal rights are made solely by automated means without human oversight.
• Intellectual Property of AI Outputs: AI-generated outputs created using the Service are provided to you for use in connection with the Service and your internal business purposes. However, due to the nature of AI, similar or identical outputs may be generated for other users. We do not guarantee the uniqueness or exclusivity of AI-generated outputs, and we make no claims regarding the intellectual property status of such outputs under applicable law.
• Beta and Experimental Features: We may offer certain AI Features in beta, preview, or experimental status. Such features are provided "as is" and "as available" without any warranties, and may be less reliable, have reduced functionality, or be subject to additional terms. We may discontinue beta features at any time.

8. Data Analytics & Service Improvement

You acknowledge and agree that we may collect, analyse, and use data related to your use of the Service for the following purposes:

• Platform Analytics: We collect and analyse usage data, performance metrics, feature utilisation, interaction patterns, and other telemetry data to understand how the Service is used, identify trends, diagnose technical issues, and measure Service performance.
• Product Development: Usage data and feedback may be used to develop, improve, and create new features, products, and services. This includes using aggregated patterns to inform our product roadmap and feature prioritisation.
• Benchmarking & Industry Insights: We may use Aggregated Data to create industry benchmarks, statistical analyses, trend reports, and comparative insights. Such information will be anonymised and will not identify individual users, organisations, or tenants.
• Machine Learning & AI Training: Aggregated and de-identified data may be used to train, improve, and validate our machine learning models and AI algorithms. We do not use individually identifiable customer data to train AI models without explicit consent.
• Security & Fraud Detection: We analyse usage patterns and system data to detect, prevent, and respond to security threats, fraudulent activity, and abuse of the Service.

For more information about how we collect and process data, please review our Privacy Policy.

9. Intellectual Property

The Service, including but not limited to its design, architecture, features, functionality, source code, object code, algorithms, AI models, documentation, trademarks, trade names, logos, and branding, is the exclusive property of Trinity DAO Pty Ltd and/or its licensors, and is protected by Australian and international intellectual property laws, including copyright, patent, trademark, and trade secret laws.

• Limited Licence: Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to access and use the Service solely for your internal business purposes during the term of your subscription.
• Restrictions: You may not copy, modify, distribute, sell, lease, loan, or create derivative works from any part of the Service without our prior written consent. All rights not expressly granted herein are reserved by us.
• Trademarks: The Opus name, logo, and related marks are trademarks of Trinity DAO Pty Ltd. You may not use these marks without express written permission. Nothing in these Terms grants you any right to use our trademarks, trade names, or branding.
• Feedback: If you provide any feedback, suggestions, ideas, improvements, or recommendations regarding the Service ("Feedback"), you hereby assign to us all rights, title, and interest in such Feedback. We are free to use, disclose, reproduce, license, and otherwise exploit such Feedback in any manner, without obligation, attribution, or compensation to you.
• Open Source: The Service may incorporate open-source software components, which are subject to their respective licence terms. Nothing in these Terms limits or restricts your rights under such licences.

10. Disclaimer of Warranties

11. Limitation of Liability

12. Indemnification

To the fullest extent permitted by applicable law, you agree to indemnify, defend, and hold harmless Trinity DAO Pty Ltd and its directors, officers, employees, agents, affiliates, successors, and assigns (collectively, the "Indemnified Parties") from and against any and all claims, demands, actions, suits, proceedings, liabilities, damages, losses, costs, and expenses (including reasonable legal fees and disbursements) arising out of or related to:

• Your access to, use of, or inability to use the Service;
• Your breach or alleged breach of these Terms or any applicable law, regulation, or third-party right;
• Your Data, including any claim that Your Data infringes, misappropriates, or violates any third-party intellectual property, privacy, or other proprietary right;
• Your reliance on or use of any AI-generated outputs, analytics, recommendations, or other information obtained through the Service;
• Any dispute between you and any third party relating to the Service;
• Any misuse of the Service by you or anyone using your account credentials.

We reserve the right, at your expense, to assume the exclusive defence and control of any matter for which you are required to indemnify us, and you agree to cooperate with our defence of such claims. You agree not to settle any matter without our prior written consent.

13. Dispute Resolution & Class Action Waiver

We want to resolve disputes fairly and quickly. Please read this section carefully as it affects your legal rights.

• Informal Resolution: Before initiating any formal dispute proceeding, you agree to first contact us at [email protected] and attempt to resolve the dispute informally for at least 60 days. Most disputes can be resolved through good-faith negotiation.
• Mediation: If informal resolution is unsuccessful, either party may refer the dispute to mediation administered by the Resolution Institute of Australia (or a mutually agreed mediation service) before commencing any court proceedings. The costs of mediation shall be shared equally by the parties.
• Jurisdiction: Any disputes not resolved through mediation shall be subject to the exclusive jurisdiction of the courts of Queensland, Australia. Both parties consent to the personal jurisdiction of such courts and waive any objection to venue.
• Class Action Waiver: TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU AND TRINITY DAO PTY LTD AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. YOU WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION AGAINST TRINITY DAO PTY LTD. If this class action waiver is found to be unenforceable, then the entirety of this dispute resolution section shall be null and void.
• Time Limitation: You agree that any claim or cause of action arising out of or related to your use of the Service or these Terms must be filed within one (1) year after such claim or cause of action arose, or be forever barred, to the extent permitted by applicable law.

14. Termination

Either party may terminate this Agreement:

• By You: You may cancel your subscription and close your account at any time through the Service settings or by contacting us. Cancellation takes effect at the end of the current billing period. No refunds are provided for the remaining portion of a billing period.
• By Us: We may suspend or terminate your access to the Service immediately, without prior notice or liability, if: (a) you breach any provision of these Terms; (b) you fail to pay applicable fees; (c) we reasonably believe your use poses a risk to the Service, other users, or third parties; (d) we are required to do so by law; or (e) we discontinue the Service.
• Effect of Termination: Upon termination, your right to access and use the Service ceases immediately. You will have 30 days to export Your Data after termination (the "Export Period"). After the Export Period, we may permanently delete Your Data from our active systems. We are not obligated to maintain or provide any of Your Data after the Export Period.
• Outstanding Obligations: Termination does not relieve you of any obligation to pay fees incurred prior to termination.
• Survival: The following provisions survive termination: Sections 6 (Data Ownership), 7 (AI Services), 8 (Data Analytics), 9 (Intellectual Property), 10 (Disclaimer of Warranties), 11 (Limitation of Liability), 12 (Indemnification), 13 (Dispute Resolution), 15 (Governing Law), and 18 (General Provisions).

15. Governing Law

These Terms are governed by and construed in accordance with the laws of the Commonwealth of Australia and the State of Queensland, without regard to conflict of law principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply to these Terms.

To the extent that any lawsuit or court proceeding is permitted under these Terms, you and Trinity DAO Pty Ltd agree to submit to the exclusive personal jurisdiction of the courts located in Queensland, Australia, for the purpose of litigating any dispute. Both parties consent to the personal jurisdiction of such courts and waive any objection to venue.

16. Force Majeure

Neither party shall be liable for any failure or delay in performing its obligations under these Terms (except for payment obligations) where such failure or delay results from circumstances beyond the reasonable control of that party, including but not limited to: acts of God, natural disasters, pandemics, epidemics, war, terrorism, riots, civil unrest, government actions or orders, embargoes, sanctions, labour disputes, strikes, fire, flood, earthquake, power outages, internet or telecommunications failures, cyberattacks, denial-of-service attacks, failure of third-party services or infrastructure, or changes in applicable law or regulation. The affected party shall use commercially reasonable efforts to mitigate the impact and resume performance as soon as practicable.

17. Changes to Terms

We reserve the right to update or modify these Terms at any time at our sole discretion. When we make changes:

• We will update the "Last Updated" date at the top of this page.
• For material changes, we will provide notice through the Service (e.g., a banner notification, in-app alert, or email to your registered address) at least 30 days before the changes take effect.
• Your continued use of the Service after the effective date of any changes constitutes your acceptance of the revised Terms. If you do not agree with the updated Terms, your sole remedy is to discontinue use of the Service and close your account.
• For non-material changes (such as clarifications, formatting, or typographical corrections), we may update these Terms without prior notice.

18. General Provisions

• Entire Agreement: These Terms, together with the Privacy Policy and any other policies or agreements referenced herein, constitute the entire agreement between you and Trinity DAO Pty Ltd regarding the Service and supersede all prior and contemporaneous agreements, proposals, representations, and understandings, whether written or oral.
• Severability: If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid, legal, and enforceable, or if modification is not possible, shall be severed from these Terms. The remaining provisions shall continue in full force and effect.
• No Waiver: Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver of any provision of these Terms will be effective only if in writing and signed by us.
• Assignment: You may not assign, transfer, or delegate your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations under these Terms without restriction, including in connection with a merger, acquisition, reorganisation, or sale of assets.
• No Third-Party Beneficiaries: These Terms do not create any third-party beneficiary rights. Nothing in these Terms is intended to confer any rights or remedies upon any person other than the parties hereto.
• Relationship of Parties: Nothing in these Terms creates a partnership, joint venture, agency, franchise, or employment relationship between you and Trinity DAO Pty Ltd. Neither party has authority to bind the other or incur obligations on the other's behalf.
• Notices: We may provide notices to you via email to the address associated with your account, through in-app notifications, or by posting on the Service. You may provide notices to us by emailing [email protected]. Notices are deemed received when sent by email or posted on the Service.
• Headings: Section headings are for convenience only and shall not affect the interpretation of these Terms.
• Export Compliance: You agree to comply with all applicable export control laws and regulations. You shall not use or export the Service in violation of any applicable export laws or regulations.
• Government Users: If you are a government entity or are using the Service on behalf of a government entity, you acknowledge that the Service constitutes "commercial computer software" and is provided with restricted rights as applicable under government procurement regulations.

19. Contact Information

If you have any questions, concerns, or feedback regarding these Terms of Service, please contact us: